Return & Refund Policy
Return & Refund Policy
Returns Made Clear.
This Return & Refund Policy explains how Aveltorn™ handles return requests, product-condition reviews, damaged or incorrect items, cancellations, refunds, and other return-related matters.
Before You Send Anything Back.
Contact Aveltorn™ customer support before arranging return shipment. Return routing, eligibility, and next steps may depend on the product, order, reason for return, and applicable law.
Contact Us First
Send your order number, product information, and reason for the request before shipping anything back.
Keep the Item Complete
Keep the product, accessories, components, manuals, labels, and packaging available where applicable.
Wait for Instructions
Do not send a return until customer support has provided the applicable return instructions.
A Clear Return Request Process.
Return circumstances can vary from order to order. Contacting support first allows the request to be reviewed before a product is sent anywhere.
What to Do
Important Return & Refund Information.
The sections below explain common return, cancellation, inspection, refund, and product-condition situations.
Return Period
Return requests must be submitted within the applicable return period available for the relevant purchase, product, or jurisdiction.
Any mandatory cancellation, return, or consumer-protection periods provided by applicable law continue to apply.
Return Eligibility
Products submitted for return should generally be in a condition appropriate for review and inspection.
Where applicable, keep the product, original components, accessories, manuals, inserts, labels, and packaging together.
Eligibility may vary depending on the product type, condition, return reason, and applicable law.
Product-Specific Return Conditions
Certain products may involve additional return considerations because of hygiene, assembly, installation, customization, product condition, compatibility, or other product-specific factors.
Review available product-specific information before purchase and before submitting a return request.
How to Request a Return
Contact Aveltorn™ customer support before arranging return shipment.
Include your order number, the product involved, the reason for the request, and photographs or other supporting information where relevant.
Return Destination
The registered business address displayed on our website is not automatically the return destination.
Return routing may depend on the product, order, fulfillment location, and reason for return.
Always follow the return instructions provided by customer support before sending anything back.
Return Shipping Costs
Responsibility for return shipping costs may vary depending on the reason for return, product condition, order circumstances, store policy, and applicable law.
Relevant instructions will be communicated during the return-review process where applicable.
Damaged, Defective, Incorrect or Incomplete Items
If an item arrives damaged, defective, incorrect, or incomplete, contact Aveltorn™ support promptly.
Provide your order number, a clear explanation of the issue, and photographs of the product, affected area, packaging, components, or shipping label where relevant.
Available remedies may depend on the circumstances, product condition, and applicable consumer rights.
Inspection of Returned Products
Returned products may be reviewed after receipt to confirm condition, completeness, and the circumstances of the return request.
The review result may affect the applicable refund or other remedy, subject to applicable law.
Refund Processing
If a refund is approved, it will generally be issued using an appropriate available payment method associated with the original transaction.
Refund timing may depend on return review, payment processing, banks, card issuers, payment providers, financial institutions, or other transaction circumstances.
Additional processing time may occur after a refund is issued before the funds become visible.
Late or Missing Refunds
If an approved refund does not appear immediately, allow a reasonable amount of time for payment processing.
You may also contact your bank, card issuer, or payment provider for transaction-specific information.
If you still have concerns, contact Aveltorn™ support with your order details.
Order Cancellation
Contact customer support as soon as possible if you need to request cancellation of an order.
Cancellation may not be possible after processing, fulfillment, packing, or shipment has begun.
If cancellation is no longer possible and the order is delivered, the applicable return process may need to be followed.
Mandatory Consumer Rights
This policy does not exclude, restrict, or reduce consumer rights, guarantees, remedies, cancellation rights, refund protections, or other protections that cannot lawfully be excluded or waived.
Where mandatory law provides additional rights, those rights continue to apply.
Keep the Product Complete During Review.
Until your return request has been reviewed, keep the item and relevant components, accessories, documentation, labels, and packaging available where applicable.
Avoid unnecessary modification, disposal, or damage while the return request is being reviewed.
Do Not Send a Return Without Instructions.
Do not send products to the registered business address or another address unless that destination has been provided as part of the applicable return instructions.
Sending a product without appropriate instructions may result in delays or difficulties identifying and processing the return.
Need Help With a Return or Refund?
Contact Aveltorn™ customer support for assistance with returns, damaged products, incorrect items, missing components, cancellations, refunds, or another order-related matter.
Business Information
Official company, registration, website, and customer support information for Aveltorn™.
Aveltorn™
Shanghai Xihetuzhi Network Technology Co., Ltd.
He Weiyi
8:00 AM – 10:00 PM
91310116MAEGG2C30U
Building 2, No. 181 Songyu Road, Tinglin Town, Jinshan District, Shanghai (Jinliang Economic Zone)