Privacy Policy

Privacy Policy

Aveltorn™ Privacy Policy

Your Privacy Matters.

This Privacy Policy explains how Aveltorn™ may collect, use, process, disclose, and protect personal information when you visit aveltorn.com, place an order, contact customer support, or otherwise interact with our store.

Privacy practices may vary depending on the service used, your location, available store features, and applicable law.

Privacy Overview

How Information Supports Your Store Experience.

Personal information may be used to operate our store, process transactions, support customers, maintain security, and improve website functionality.

01

Information You Provide

Information may be collected when you place an order, contact support, create an account where available, or submit information to the store.

02

Store & Device Data

Certain technical and usage information may be collected automatically when you interact with the website.

03

Customer Choices

Depending on your location, you may have rights or choices concerning personal information and marketing communications.

How Data Is Used

Information Helps Us Operate the Store.

Personal information may be processed where reasonably necessary to provide store services, fulfill orders, communicate with customers, protect transactions, comply with legal obligations, and support website operation.

Common Uses

01
Order Processing
Process purchases, payments, shipment, delivery, returns, and refunds.
02
Customer Support
Respond to questions, requests, complaints, and order-related concerns.
03
Store Security
Help identify fraud, misuse, suspicious activity, and security risks.
04
Store Improvement
Understand website performance, customer interactions, and operational needs.
Privacy Details

How Personal Information May Be Handled.

The following sections explain the principal categories of information and privacy practices that may apply when you interact with Aveltorn™.

01

Information You Provide

Depending on how you interact with the store, you may provide information such as your name, email address, phone number, billing information, shipping address, order details, account information where available, and customer-support communications.

You may also provide photographs, product information, or other supporting materials when contacting us about an order, return, damaged item, or customer-service request.

02

Information Collected Automatically

When you visit or use aveltorn.com, certain technical information may be collected automatically.

This may include IP address, device type, browser information, operating system, referring pages, website activity, interaction information, approximate location derived from technical information, and similar data depending on available systems and applicable settings.

03

Cookies & Similar Technologies

The website and services supporting it may use cookies, pixels, local storage, or similar technologies to operate store features, remember preferences, maintain sessions, support security, understand website usage, or provide other functionality.

Available cookie controls may depend on your browser, device, region, and store configuration.

04

Orders & Transactions

Information may be used to process orders, verify transaction details, arrange fulfillment, provide tracking, support delivery, process returns, administer refunds, and maintain transaction records.

Transaction information may also be used for accounting, fraud prevention, dispute handling, and compliance purposes where applicable.

05

Payment Information

Depending on the payment method and checkout system used, payment information may be processed by payment processors, financial institutions, ecommerce providers, or other transaction-service providers.

Payment providers may process information according to their own privacy notices, security practices, and service terms.

06

Customer Support Communications

When you contact Aveltorn™, we may process the information contained in your communication to understand your request, verify relevant order details, provide support, investigate issues, and maintain appropriate records.

07

Service Providers

Personal information may be shared with service providers where reasonably necessary to operate the store or provide requested services.

These may include ecommerce platforms, website hosting, payment processing, shipping and logistics, customer-support tools, fraud-prevention services, analytics, communications, professional advisers, and similar operational services.

08

Shipping & Fulfillment

Information such as recipient name, delivery address, phone number, email address, order details, or other shipment information may be shared with fulfillment, logistics, warehouse, carrier, or delivery providers where necessary to fulfill and deliver orders.

09

Marketing Communications

Where permitted by applicable law and where the relevant communication preferences allow it, contact information may be used to send marketing or promotional communications.

You may use available unsubscribe or preference controls for marketing communications where applicable.

10

Advertising & Analytics

Depending on store configuration, available services, consent settings, and applicable law, analytics or advertising technologies may be used to understand website use, measure performance, or support marketing activity.

In certain jurisdictions, particular forms of advertising-related disclosure or data use may be treated as a “sale,” “sharing,” or similar regulated activity under applicable privacy law.

Where legally required, applicable rights or preference mechanisms may be made available.

11

Legal & Compliance Disclosures

Personal information may be disclosed where reasonably necessary to comply with applicable law, legal process, regulatory obligations, lawful requests, fraud prevention, security investigations, dispute resolution, or protection of legal rights.

12

Business Changes

Information may be handled as part of a legitimate business transaction such as restructuring, financing, acquisition, merger, sale, transfer, or similar organizational change, subject to applicable law.

13

Data Retention

Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer support, accounting, dispute management, fraud prevention, legal compliance, and other legitimate operational requirements.

Retention periods may vary depending on the type of information, transaction, service, and applicable legal requirements.

14

International Processing

Because ecommerce, payment, hosting, customer-support, logistics, or other service providers may operate internationally, personal information may be processed in countries or regions other than the location where it was originally collected.

Where required, appropriate lawful mechanisms or safeguards may be used for international processing or transfers.

15

Data Security

Reasonable technical, organizational, and operational measures may be used to help protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No website, electronic transmission, storage system, or security measure can be guaranteed to be completely secure.

16

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning personal information.

These rights may include requesting access, correction, deletion, restriction, portability, objection, withdrawal of consent where consent applies, or other privacy choices provided by law.

Certain requests may be subject to exceptions, verification, or other legal requirements.

17

Identity Verification

Before responding to certain privacy requests, reasonable steps may be taken to verify identity, authority, or the relationship between the requester and the relevant information.

This helps reduce unauthorized access or disclosure of personal information.

18

Children’s Privacy

Aveltorn™ does not intend to knowingly collect personal information from children in violation of applicable privacy law.

If you believe personal information has been provided in circumstances that may violate applicable children's privacy requirements, contact us so the matter can be reviewed.

19

Third-Party Websites & Services

The website may contain links to third-party websites or interact with third-party services.

Third-party privacy practices are governed by their own notices, policies, and terms.

Review the relevant third-party information when leaving the Aveltorn™ website or using an external service.

20

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in store operations, technology, service providers, privacy practices, legal requirements, or available website features.

The current version made available on aveltorn.com should be reviewed when you need the latest privacy information.

21

Contact Us About Privacy

If you have questions about this Privacy Policy, the handling of personal information, or a privacy-rights request, contact Aveltorn™ using the customer-support information provided below.

When making a privacy-related request, provide enough information for us to understand the request while avoiding unnecessary sensitive information.

Your Privacy Choices

Privacy Rights May Depend on Your Location.

Privacy laws differ between jurisdictions. The rights available to you may therefore depend on where you live, how information is processed, and which laws apply.

We may request reasonable verification before processing certain privacy requests.

Rights May Include
Accessing certain personal information associated with you.
Requesting correction of inaccurate information.
Requesting deletion where applicable.
Objecting to or restricting certain processing where legally available.
Managing marketing preferences or withdrawing consent where consent applies.
Privacy Principles

Purpose. Protection. Transparency.

Our approach to privacy focuses on using information for legitimate store purposes, applying reasonable safeguards, and providing understandable information about how data may be handled.

01
Purpose
Use information for relevant purposes such as orders, support, security, and store operation.
02
Protection
Apply reasonable measures intended to help protect information and store systems.
03
Transparency
Explain important privacy practices and available rights as clearly as reasonably possible.
Privacy Contact

Questions About Your Personal Information?

Contact Aveltorn™ if you have a question about this Privacy Policy, a privacy concern, or an applicable privacy-rights request.

Phone Support
Customer Service Hours
8:00 AM – 10:00 PM
Official Business Details

Business Information

Official company, registration, website, and customer support information for Aveltorn™.

AVELTORN™
✦
Brand

Aveltorn™

▣
Legal Company Name

Shanghai Xihetuzhi Network Technology Co., Ltd.

♟
Legal Representative

He Weiyi

◎
Official Website

aveltorn.com

✉
Customer Support Email

service@aveltorn.com

☎
Customer Service Phone

+86 14799816641

◷
Customer Service Hours

8:00 AM – 10:00 PM

#
Unified Social Credit Code

91310116MAEGG2C30U

◆
Registered Business Address

Building 2, No. 181 Songyu Road, Tinglin Town, Jinshan District, Shanghai (Jinliang Economic Zone)