Contact Us
Contact Us
We’re Here to Help.
Have a question about a product, order, payment, shipment, return, or your shopping experience? Contact the Aveltorn™ customer support team.
For existing orders, including your order number and a clear description of your question can help us review your request more efficiently.
Choose the Support Method That Works for You.
Our customer support channels are available for general questions, product information, order assistance, shipping, returns, and other store-related matters.
Email Support
Useful for order questions, product details, return requests, or situations where supporting information or photographs may be relevant.
Phone Support
Contact our customer support team for general store, product, order, shipping, or service-related questions.
Service Hours
Customer support availability may vary depending on message volume, order circumstances, and the nature of the request.
Contacting Us About an Order?
Providing complete information in your first message can help our support team understand the situation more quickly.
If your question concerns a damaged, incorrect, defective, or incomplete item, photographs may be useful where relevant.
Please Include
What Can We Help With?
Our support team can assist with common questions throughout the shopping and order experience.
Contact Us Before Sending Anything Back.
If you would like to request a return, contact Aveltorn™ customer support before arranging return shipment.
Return routing may vary depending on the product, order, fulfillment location, and reason for return.
A Simple Return Contact Process.
Reach the Aveltorn™ Support Team.
Contact us for assistance with product information, orders, payments, shipping, returns, refunds, or other store-related questions.
Business Information
Official company, registration, website, and customer support information for Aveltorn™.
Aveltorn™
Shanghai Xihetuzhi Network Technology Co., Ltd.
He Weiyi
8:00 AM – 10:00 PM
91310116MAEGG2C30U
Building 2, No. 181 Songyu Road, Tinglin Town, Jinshan District, Shanghai (Jinliang Economic Zone)